Dispute Resolution

In the event of a consumer dispute, the consumer may resort to an Alternative Dispute Resolution (ADR) entity. Casa Lopes e Oliveira, Lda. is legally bound to take part in such procedures whenever initiated by the consumer.

You may also use the online dispute resolution platform provided by the European Commission: https://ec.europa.eu/consumers/odr

Competent ADR Entities

• CNIACC — National Centre for Consumer Conflict Information and Arbitration General competence for the whole country. https://www.cniacc.pt
• CICAP — Consumer Information and Arbitration Centre of Porto Competence for the northern districts of the country. https://www.cicap.pt
• CIMAAL — Consumer Conflict Information, Mediation and Arbitration Centre of the Algarve Competence for the Algarve. https://www.consumidoronline.pt
• Consumer Conflict Arbitration Centre of Lisbon Competence for the Lisbon metropolitan area. https://www.centroarbitragemlisboa.pt
• CIAB — Consumer Information, Mediation and Arbitration Centre (Braga) Competence for the Minho region. https://www.ciab.pt

Last updated: August 2025.